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                                                                                                                                                                                                              Panaji:- November 12, 2020

     Kartika 21, 1942


The Department of Information Technology has appealed to the general public to avail the facilities of e-services provided at Citizen Service Centre for smooth and hassle free functioning of Government services benefitting the people in larger scale.

By moving forward with the vision of faceless, cashless and paper less administration, Government had initially launched goaonline.gov.in portal with 11 services of Revenue Department in the year 2017.

It is informed that, at present, the portal delivers 114 e-Services, which can be accessed with just click of button on their computer, mobiles.

Even though the services are online it is observed that only IT Savy people are using online services delivery platforms like www.goaonline.gov.in. By considering this fact, the Government has extended the facility of Citizen Service Centres (CSC), wherein citizen can visit nearest CSC outlets and avail various Government to Citizens and Government to Business services.

Initially Government had launched 6 CSCs of Government of Goa in Salcete, Ponda, Quepem, Canacona, Sanguem, Sattari. Recently, on October 14, 2020, Government has also inaugurated an additional CSC at Mapusa for the Citizens of Bardez Taluka thereby taking the count of CSCs to 7. These 7 CSCs offer 7 services of Revenue Department.

Now, in order to increase the digital reach of Government services to larger population of the State, Government had executed an MoU with CSC e-Governance India Limited (CSC- Special Purpose Vehicle, CSC-SPV) of Government of India for e-Delivery of State Services through Common Service Centres. The Common Service Centre is managed by Village Level Entrepreneurs (VLEs) an entrepreneur, who act as the access points for delivery of various digital services to villages in India.

Currently, there are 71 Common Service Centre of Government of India operational in the State of Goa. This Common Service Centre cater to 186 services including Prime Ministers schemes like PMGDIHSA and other services like Passport, PAN Card, IRCTC, Insurance, etc.

Government of Goa has initially started delivery of 4 numbers of e-Services through Common Service Centre, which has now been increased to 27 e-Services as on date.

It is informed that, the list of Common Service Centre/ Citizen Service Centre is available on goaonline.gov.in and goa.gov.in, as informed by Department of Information & Publicity